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faq

faq

frequently asked questions

General Faq’s

How long have you been in business?

JustGreen has been in business since 2010. Our crew has a combined 100+ years of experience.

What areas do you serve?

JustGreen Lawn & Landscaping is focused on serving Raleigh residents who live inside the beltline. Conveniently located right off the beltline, we are able to make it around town pretty quickly.

What services do you provide?

When working with JustGreen, you can choose to do as much or as little as you want. Our services include weekly lawn maintenance, monthly turf care, design & install projects, mulch & pine straw installation, drainage work and sod installation.

Do you charge for estimates?

In short, no. We are always happy to meet with you at no cost and provide an estimate.

Do I need to be home while you’re here?
There is no need for you to be home during any of our services as we collect all of the relevant information that we’ll need before we begin. However, if you want to watch our teams in action, we always welcome a crowd!
What if I have any issues with your work?

We pride ourselves in providing the best customer service in the industry. If you call us at 919-977-9312 or email us at hello@justgreenlawns.com, we will be sure to get back to you within 1 business day. Our job is not complete until you are 100% satisified.

Will rain affect my schedule?

We are committed to servicing your lawn and finishing your landscaping projects when we said we will. However, in the event of severe weather, it might be pushed back slightly. We also don’t want to mow when your yard is wet as we can do more damage than good. Don’t fret, we’ll contact you ahead of time to let you know.

What certifications do you have?

JustGreen is a registered landscape contractor with the State of North Carolina. We are also a member of the North Carolina Nursery & Landscape Association. Our turf specialists also hold their North Carolina Pesticides Applicator’s License.

How do you bill for services?

For all of our weekly maintenance and monthly turf programs, we bill in advance for the work to be completed (i.e. for July service, you would receive an invoice on June 16th, due July 1st).

For any install / enhancement work, we require a 50% deposit before work begins and the remaining balance is due upon completion.

Payments can be made with a credit card online or by mailing in a check.

Do you have insurance?

Yes. JustGreen holds all of the required insurance policies in order to operate in the State of North Carolina. This includes auto, general liability and worker’s compensation.

lawn care & maintenance Faq’s

What’s included with my weekly maintenance?

Our weekly maintenance program includes mowing, edging, weed eating, blowing and weed control in your beds.

Do you provide bi-weekly lawn maintenance?

JustGreen only provides weekly lawn maintenance during the growing season. In order to maintain your property up to our standards, our crews will be at your home every week. There are too many variables that can come up over two weeks with North Carolina weather.

Do you provide one-time lawn maintenance?

JustGreen’s #1 focus is maintaining a consistent schedule and service to our weekly clients. In order to do so, we do not offer any one-time lawn maintenance visits.

Who will be taking care of my lawn & landscaping?

Our team of employees have over 100 years of combined experience and will be the ones at your home. We also know how important consistency is for you so we send the same crew to your house every week. With a team of employees instead of independent contractors, you can rest assured the job will be done right.

Can I request what day I want to be on the schedule for service?

JustGreen is not able to guarantee a certain day of the week for service. Part of our commitment to serving our customers to the best of our ability includes creating the most efficient schedules.

What do I need to do to prepare for your service?
We simply ask that you clear that service area of all furniture, hoses, toys and other random things that might be in your lawn or landscaping. We also ask that you keep your pets safe inside.
Can I include pruning and mulch / pine straw in my monthly price?

Absolutely! We have many clients who prefer to have their annual pruning, mulch and pine straw as part of their monthly price. This helps our clients smooth out their budget for their landscaping needs while also giving them priority on our schedule.

design, install & enhancement Faq’s

How often should I install mulch or pine straw every year?
We recommend that mulch or pine straw be installed once per year to maintain the overall health of your beds. Installing much helps reduce evaporation while improving the watering process and protecting plants from extreme temperatures. Not to mention it keeps those pesky weeds suppressed.
Do you have a job minimum?

For any install or enhancement work, our minimum would be a half day’s worth of work for a two-man crew. Without materials, this would be around $500-700 depending on the work that is to be done.

How much does a landscape design cost?

If you are looking for a landscape design, the average range for the design would be between $750 and $1500.

I have a landscape design from another company, can you install it?

We believe that in order to get the best results for our clients, we need to control the process from start to finish. Therefore, we would not be comfortable standing behind someone else’s design and installing it.

Do I need a budget for my installation?

Yes! Part of our install process is to determine what is most important to you and what your budget is. This allows for us to plan accordingly, focus on your “must haves” while also being able to install your project in phases if necessary.

Do you offer a plant warranty?

If a plant that we install does not perform as it should, we will replace it free of charge for one full year after installation.

If you hire JustGreen to provide weekly lawn maintenance after your installation, we will extend the warranty for the duration of uninterrupted maintenance services.

Do you do hardscapes?

Our team has several crew members with extensive masonry experience. However, it is not our main focus. We are able to install basic walkways and patios but leave the more intricate hardscape, stone work and retaining walls for companies who specifically specialize in those areas.

Do you do irrigation?

We do not specialize in any irrigation work. However, we have several contractors that we trust and would be happy to refer you to them.

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